Card processing, Clover point of sale, and reminder tools for veterinary clinics. Set up around exam rooms, surgery estimates, and a front desk that is already busy.
The statement will not show you any of this. It shows up as unpaid balances and empty appointment slots.
A dental or an orthopedic case is not a nail trim. At a three to four percent effective rate, a $2,400 procedure costs you $72 to $96 in processing before you have paid for the anesthesia, the implants, or the team.
An unconfirmed appointment is a slot you cannot resell. Most practices still confirm by phone, which means whoever is at the desk is doing it between check-ins.
Owners leave with a balance and good intentions. Without a card on file, collecting it becomes a series of phone calls nobody has time to make.
The phone rings while the team is in a room. That caller is often a new client trying to book, and they will ring the next clinic on the list.
We start from how the clinic actually operates, then match the hardware and the program to it. These are the setups that commonly fit a small animal practice.
A Clover Station at checkout with a Flex handheld for the room, the parking lot, or a curbside handoff so nobody carries a card down the hall.
Surgical estimates often need a deposit up front and a balance at discharge. Taking both against the same stored card removes a phone call.
Stored payment credentials for wellness plans, recheck visits, and balances, so the second half of a bill is a two-second job.
Monthly plans billed automatically rather than tracked on a spreadsheet, with failed payments flagged instead of forgotten.
Automated text reminders and confirmations that reduce no-shows without adding calls to the front desk.
Post a card price and a cash price. The terminal applies the correct total, so the processing cost sits in the card price instead of your margin.
We mean likely literally. A single-doctor clinic and a four-doctor hospital with a boarding wing need different setups, and the right answer starts with how you already work.
What fits depends on whether payment happens at a front desk, in the room, or at a car door. These three cover most clinics we set up.
Checkout is where the invoice gets explained. A customer-facing screen means the owner reads the total themselves instead of hearing it read out in a full lobby. Retail food, preventives, and boarding charges ring up on the same ticket as the visit.
Discharge conversations do not end at a counter. A handheld lets a technician settle the invoice in the exam room or beside the car and print the receipt there, so a client holding an unhappy animal is not standing in line to pay for it.
Saturday morning boarding pickups and grooming runs do not need a full station, but they do need somewhere to pay that is not the one desk your appointments are checking out at. A Mini handles that traffic in a small footprint.
If your building or your workflow does not resemble any of these, tell us how it actually runs and we will spec to that.
Records, charting, and scheduling stay where your team already knows them. We handle the payment and the follow-up around it.
You post a card price and a cash price. The terminal works out the correct total at checkout, so nobody does math at the counter and nothing is added at the end.
Both prices are on display before a customer reaches the counter, which is why almost nobody asks about it.
The terminal applies the right total. Your team keeps doing what they already do.
Program setup, signage, and terminal configuration are handled as part of onboarding rather than left to you.
Illustrative arithmetic, not a quote and not a projection.
The numbers are invented but sit in a realistic range, and the math is 185 times 620, then 3.2 percent of the total. A practice with a heavy surgery schedule looks nothing like this, effective rates vary, and we quote from a recent statement rather than from an example.
Actual savings depend on your card mix, average invoice, and the program you choose. We will quote your specific number from a recent statement rather than a range from a website.
Veterinary invoices already arrive at a hard moment. That deserves a straight answer rather than a reassurance.
Most pushback at a veterinary desk is about the size of the invoice, not about how the payment is processed. Posting both prices at checkout and on the estimate puts the number in front of the client early, which is where it belongs anyway.
If the card price shows up for the first time at discharge, it reads as something added. Put both figures on the surgical estimate the client approves, and the conversation at pickup stays about the animal instead of about the receipt.
Dual pricing is a program you opt into, not a condition of working with us. Practices that would rather absorb the cost run standard pricing and we quote it that way. Two clinics on the same street land in different places for good reasons.
Cajoon sends the routine messages a front desk cannot get to. None of it is clinical, and none of it belongs in the medical record.
The phone rings while both rooms are full. An automatic text goes back to that caller asking what they need, and it is often a new client trying to book. Without it, they call the practice down the road and you never learn they rang.
Appointment reminders and a confirmation request the day before, sent by text rather than by somebody at the desk working a call list between check-ins. The unconfirmed slots are the ones that go empty on a Tuesday.
A short message a few hours later, while the client still remembers who carried the dog out to the car. Asking consistently is what changes a page that currently holds only the visits that went badly.
Reminders that a recheck is due, an annual visit is coming up, or a paid plan visit has gone unused. The message says it is time to book and gives them a way to do it. It says nothing about treatment.
An online application that takes about five minutes.
We confirm the program and finalize the rate sheet with you.
Your Clover devices arrive configured for your business.
Plug in, run a test ticket, and you are live.
Usually not, but read the exit terms before signing anything new. Some agreements carry an early termination fee and some carry an equipment lease that outlives the processing contract. Send us both documents along with a recent statement. We will tell you what leaving costs and when the timing does not make sense yet.
Both totals print on the estimate the client signs, and the terminal applies the correct one at payment. Nobody at the desk explains a calculation. Lobby and checkout signage is part of setup, because the program only holds up when the client has seen both numbers before they approve the procedure.
No. Records, scheduling, and invoicing stay in AVImark, Cornerstone, ezyVet, or whatever your team already runs. We handle the payment and the reminders around it. If your software includes its own payment option, we will compare its cost to ours and tell you if yours is already the better deal.
Not as a lender. We can store a card and bill agreed installments you set, which leaves the risk with you if a card later fails. Third-party client financing is a different product from a different company. Practices commonly use both, and we are not going to blur the line between them.
Yes, when it is set up properly. The client authorizes storage once, the card details sit with the processor rather than in your building, and you charge against a token. The authorization wording and the receipt trail are what matter, so we configure that with you instead of leaving it to the desk.
Two things. Cards expire and plans fail quietly, so automatic card updates and retries are worth having from day one. And payments collected more than twelve months ahead of the service are not boardable, so month to month billing is fine while a plan taking three years up front is not.
No sales call required to get a number. We read your most recent processing statement and tell you what you are actually paying, line by line.