Card processing, Clover point of sale, and recurring billing for washes and detail shops. Set up around unlimited plans, tiered packages, and a line that has to keep moving.
None of it turns up as a line item. It shows up as members who stopped paying and never said so.
A card expires and the monthly charge fails. Without automatic retries and updates, that member keeps using the tunnel or quietly disappears, and nobody notices for weeks.
A $12 basic wash and a fixed per-transaction fee do not get along. On high transaction counts, the per-item side of the fee does more damage than the percentage.
Every extra second at the pay station is a car not in the tunnel. Card entry that hesitates is throughput you are paying rent for and not using.
A customer pays for a full detail once and never hears from you again. The follow-up that turns that into a twice-a-year habit is rarely set up.
We start from how the site actually operates, then match the hardware and the program to it. These are the setups that commonly fit a wash or a detail shop.
A Clover Station for the office and packages, with terminals set up for fast tap at the entry so the line keeps moving.
Recurring billing on a stored card, with automatic retries and card updates so a failed charge is recoverable instead of a lost member.
Basic, deluxe, and works priced as items rather than typed in each time, so upsells at the pay station are one tap.
A Flex handheld for detailers working driveways and lots, so the payment happens at the vehicle rather than back at the shop.
Both prices go on the menu board at the entry. The terminal applies whichever one matches how the driver pays, so the cost of accepting cards sits in the posted price rather than in your margin.
Automated follow-up after a detail, and review requests after a good wash, so the next visit is prompted rather than hoped for.
Treat those as starting points, not a spec sheet. An express tunnel with 900 cars a day and a two-bay hand wash need different setups, and the right answer starts with your volume and your plan mix.
The mix depends on whether cars pay at a lane, at an office window, or in somebody's driveway. These three cover most sites.
Memberships, gift cards, detail bookings, and the walk-up sales that never touch the pay lane all run from one screen. It is also where the day gets closed, which matters when the tunnel, the vacuums, and the detail bay each take money their own way.
Detailers working a lot, a fleet yard, or a customer driveway take the card at the vehicle and print a receipt on the spot. It runs on cellular when there is no site wifi, which describes most driveways and about half the fleet yards.
Where a greeter sells packages before the car reaches the tunnel, a small terminal in the booth beats sending drivers to the office window. It is the smallest countertop unit Clover makes, so it fits a shelf a greeter can reach, and it takes a tap in about a second, which is what entry throughput actually comes down to.
If your site does not look like any of that, tell us how cars actually pay and we will spec to it.
You already have a tunnel controller, a pay station, or a booking tool. We handle the processing and the recurring billing around it.
Two prices go on the board, one for cards and one for cash. The terminal works out the correct total at checkout, which matters most on the small, high-frequency tickets a wash runs all day.
Both prices are on display before a customer reaches the counter, which is why almost nobody asks about it.
The terminal applies the right total. Your team keeps doing what they already do.
Program setup, signage, and terminal configuration are handled as part of onboarding rather than left to you.
One site, made-up numbers, shown so the arithmetic is visible.
Those are invented figures in a realistic range for a single site, and the math is 22 times 5,800, then 3.2 percent of that. Effective rates move with your mix of recurring member charges and single washes, so we quote from a statement rather than from an example.
Actual savings depend on your card mix, average wash price, and the program you choose. We will quote your specific number from a recent statement rather than a range from a website.
A wash charges the same people every month, so anything that looks like a change on a recurring bill gets noticed. That is the real risk here, not the single wash.
At a twenty two dollar wash the difference is well under a dollar at typical rates, and both prices are on the board at the entry. Drivers who care pay cash at the lane and pay the cash price, which is exactly what posting both is for.
A monthly plan is a fixed number people budget around. If you move a plan onto dual pricing, price it once and tell members before the next charge date rather than letting it land on a statement they were not expecting.
Two prices on the menu board at the entry, in the same size type, is close to the whole customer education program. Complaints come from a number that changed quietly. They do not come from a number that was on the sign all along.
Cajoon runs the messages that keep members paying and detail customers coming back. It works while the tunnel does.
When a monthly charge declines, the member gets a message with a way to update the card, and it keeps going until they do. A decline nobody follows up on is how a member leaves without ever deciding to.
Most calls to a wash are about hours, pricing, or whether the detail bay has an opening this week. When nobody can reach the phone, an automatic text answers and takes the booking instead of losing it to the site up the road.
Detail work is booked ahead, and a no-show takes a bay out for half a day. Reminders and a confirmation the day before cut that back without adding calls for whoever is running the counter that morning.
A message goes out after a paid wash asking how the car came out. Sites that ask every time end up with a page reflecting ordinary days instead of the one afternoon the dryer was down.
An online application that takes about five minutes.
We confirm the program and finalize the rate sheet with you.
Your Clover devices arrive configured for your business.
Plug in, run a test ticket, and you are live.
Often, though it depends on what you signed. Some pay station agreements bundle processing and some only bundle support and parts. Send us the agreement along with a recent statement and we will tell you what is genuinely tied together, including when the answer is that you are stuck until renewal.
It can, but that is a decision you make deliberately rather than a default we switch on. The plan gets priced once, both prices are posted, and members are told before the next billing date. Applying it quietly to a recurring charge is how you generate disputes, so we set the timing with you.
No. Your controller keeps reading tags or plates and letting cars through. We sit underneath it as the processor. If plan billing currently lives on a spreadsheet or on something you are unhappy with, we can move it onto stored cards with retries. If the controller already bills reliably, leave it alone.
No. Collecting payment more than twelve months ahead of delivering the service is not boardable, so a plan taking three years up front will not survive underwriting. Month to month works, and so does an annual plan billed a year at a time. We will tell you where that line sits before you print signage.
A contactless tap settles in roughly a second on current hardware, and the delay drivers actually notice is usually the network or an on-screen prompt rather than the card itself. We turn off the prompts you do not need. If your bottleneck is drivers choosing a package, no terminal fixes that.
Partly, and we will not claim otherwise. Unattended equipment usually runs through its own vendor and stays there. What we can do is get the office, the lane, and the detail bay reporting into one place so the day closes as a single number instead of three you reconcile by hand.
No sales call required to get a number. We read your most recent processing statement and tell you what you are actually paying, line by line.