Card processing, Clover point of sale, and gateway tools for properties and venues. Set up around booking deposits, multiple outlets, and a balance that settles weeks after the card was first taken.
You will not see any of this itemized. It surfaces as chargebacks and balances written off.
A booking deposit taken months ahead and settled on the event date has rules attached. Handled loosely, it becomes a dispute you are unlikely to win.
Phone and email bookings are card-not-present, and they price accordingly. Most properties never had the difference explained, so they simply absorb it.
Front desk, bar, restaurant, and spa on different terminals means a nightly reconciliation that takes someone an hour and still does not tie out.
When a guest disputes a charge, the signed contract and the authorization record decide it. If those are in three systems, you lose by default.
We start from how the property actually operates, then match the hardware and the program to it. These are the setups that commonly fit a hotel, a venue, or a club.
Clover terminals across the desk, the bar, and the restaurant reporting into one place, so the nightly close is one number rather than four.
Deposits authorized and captured correctly for events booked ahead, set up at boarding so the timing does not become a dispute. Anything due more than twelve months before the date has to be collected off card.
Stored credentials so the balance on the event date settles without chasing the client for a card a second time.
The EmeraldPay Gateway virtual terminal for card-not-present reservations, priced and set up as what it is rather than as an afterthought.
Statement billing for members and corporate accounts, with recurring dues handled on the same rail as everything else.
Post a card price and a cash price. The terminal applies the correct total, so the processing cost sits in the card price instead of your margin.
We mean likely literally. A twenty-room boutique property and a venue booking eighty weddings a year need different setups, and the right answer starts with how far ahead you take money.
A property takes most of its money before anyone stands at the desk. Reservations and event balances arrive keyed, by phone or through a link, and that runs on the EmeraldPay Gateway rather than a terminal. The hardware below covers what happens in person.
Check-in, checkout, and incidentals on one screen with the guest reading the total on the other. When a folio carries a room rate, a bar tab, and a spa treatment, the desk settles the whole thing once instead of running three cards at eleven at night.
Servers taking payment at the table, a bartender working a banquet with no fixed till, a coordinator settling the last of a balance in the ballroom before the family leaves. It goes where the guest is, which on an event night is nowhere near the front desk.
The gift shop, the spa desk, or a pool bar that only opens for four months of the year. A Mini gives each of those its own point of sale on a small counter, while still reporting into the same nightly close as the desk and the restaurant.
If your property runs outlets we have not described, tell us how the night audit works today and we will spec around it.
Reservations, folios, and housekeeping stay where your team already works. We handle the payment rail and the deposits around them.
You post a card price and a cash price. The terminal applies the correct total at checkout, so nothing is added at the end of a stay and nothing needs explaining at the desk.
Both prices are on display before a customer reaches the counter, which is why almost nobody asks about it.
The terminal applies the right total. Your team keeps doing what they already do.
Program setup, signage, and terminal configuration are handled as part of onboarding rather than left to you.
Made-up numbers and checked arithmetic, so you can see how a bill of this size is built.
Those are invented but realistic figures for a small property, and 3.2% is an illustration rather than a quote. Card-not-present reservations usually price above in-person ones, so your real effective rate depends on booking mix, average folio, and the program you choose, which is why we quote from your actual statement.
Actual savings depend on your card mix, average folio, and the program you choose. We will quote your specific number from a recent statement rather than a range from a website.
Guests read a folio line by line at checkout, and anything unexplained becomes a conversation at the desk with a queue forming behind it. Shown at the point of booking, it rarely comes up at all.
Both prices belong on the rate quote, the reservation confirmation, and the event contract. A guest who agreed to the card rate when they booked does not argue about it on the way out, and your desk staff are not defending it at seven in the morning.
A wedding contract is negotiated over months, so both prices go into it with everything else. Clients settling a five-figure balance will compare both numbers, and some will move to a bank transfer, which costs you less anyway. Deposits collected more than a year before the date are a separate problem, covered below.
A property competing on a rate displayed by an online travel agent may not want a second number anywhere near that listing. That is a reasonable call, and we will price you traditionally from the same statement so the comparison is honest.
Bookings go to whoever answers first, and repeat business goes to whoever remembers to ask. Neither of those should depend on somebody at the desk having a spare minute.
A couple rings about a room block or a Saturday in October while the desk is checking in a family of five. A text goes back within seconds with availability and a way to book a walkthrough, before they try the venue across town.
A message the day after a stay or an event, while it is still fresh. Properties are chosen on a star rating, and the guests who had a genuinely good time are the least likely to write about it unprompted.
Final headcount, arrival times, and balance due sent on a schedule ahead of the event. Most of what goes wrong on an event night was information nobody chased two weeks earlier.
Company holiday parties, anniversaries, and reunions repeat on a calendar you already have. A message eleven months later asking whether they want the same date is the cheapest sales call a venue can make.
An online application that takes about five minutes.
We confirm the program and finalize the rate sheet with you.
Your Clover devices arrive configured for your business.
Plug in, run a test ticket, and you are live.
Yes, and it is better to know now. Payments collected more than twelve months before the event are not boardable, so a deposit taken that far ahead cannot be run as a card sale. Inside twelve months is fine. For longer bookings the usual answer is a check or bank transfer up front, then card once the date is in range.
Yes, and the sequence matters more than the calendar. We board the account, stage the terminals, and cut over after a night audit so the day closes on one system and opens on the other. If you have a wedding booked that week, we schedule around it rather than through it.
Each outlet posts at both prices and the folio settles at whichever applies to how the guest pays. Because the total is worked out at settlement, nothing is added at the end and your desk is not adjusting a line by hand. Both prices do need to be posted at booking and at each outlet.
Not usually. Tell us the system and the version before you sign and we will confirm what connects and what stays manual. Some older systems accept an integrated terminal, some will only work alongside one, and it is better to learn which you have while you can still walk away.
No. Cleaner records improve your odds, and we can make sure the authorization and the settlement are captured properly, but a dispute is decided on the signed folio, the contract, and your cancellation policy. If that policy is not written down and signed, the payment setup will not rescue it.
Because a keyed card carries more risk than one that was dipped or tapped, and the card networks price that difference. You can narrow the gap by capturing address and security code details at the time of booking. It will not match card present pricing, and anyone telling you otherwise is guessing.
No sales call required to get a number. We read your most recent processing statement and tell you what you are actually paying, line by line.