Card processing, Clover point of sale, and the tools that catch the calls and the declined work you are losing right now. Set up around your bays, your counter, and your shop management software.
Not one of these has a line on your statement. They show up as jobs that went somewhere else.
Nobody answers a ringing phone with their hands in an engine bay. That caller reaches the next shop on the list instead.
The estimate listed six items. The customer approved two. The other four are revenue sitting in a system with no follow-up attached.
Repair orders are not coffee tickets. At a three to four percent effective rate, a $1,200 job gives back $36 to $48 before you have paid the tech.
Authorizing at the estimate and settling higher can force a re-authorization. Worth setting up correctly rather than working around.
We start from how your shop actually operates, then match the hardware and the program to it. These are the setups that commonly fit an independent repair shop.
A Clover Station at the counter for write-up and checkout, with a Flex handheld for the bay, the lot, or a customer waiting by the car.
Plenty of repair orders get paid over the phone. The EmeraldPay Gateway virtual terminal handles keyed and card-not-present without a second processor.
Special-order parts and larger jobs often need a deposit up front and a balance on pickup. Card on file makes the second half a two-second job.
Both prices go on the estimate. The terminal applies whichever one matches how the customer settles, so the cost of accepting cards sits in the posted price rather than in your labor rate.
When the phone goes unanswered, the caller gets a text in under a minute asking what the car is doing. Most of them reply rather than call the next shop.
Automated reminders on the work a customer passed on, sent weeks later when the noise has got worse and the job is easier to approve.
Language we mean literally: these are likely fits, not requirements. Two shops on the same street can need different setups depending on whether they invoice after the job or take a deposit before it.
The right mix depends on whether your advisor closes tickets at a counter, in the bay, or standing beside the car. These three cover most independent shops.
Your advisor closes tickets here. The customer-facing screen shows the card price and the cash price before anyone hands over a card, which keeps that conversation short. Parts, labor, and sublet land on one ticket, and the day ties out at close instead of the next morning.
Somebody picks up after hours, or wants to settle in the lot with the keys already in hand. The Flex takes the card and prints the receipt where the vehicle is, so nobody walks a card back to the office and nobody stands at a counter waiting.
When one advisor is on the phone and another is closing a ticket, a second station clears the bottleneck. Shops with a parts window or a separate tire and alignment desk usually put a Mini there rather than paying for a second full station.
If none of these match how your shop actually moves cars, tell us and we will spec something that does.
You already run estimates, inspections, and repair orders somewhere. We handle the payment and the follow-up around it, and leave the system your techs know alone.
Two totals go on the repair order, one for cards and one for cash. The terminal reads how the customer pays and applies the matching number, so nobody at the counter is doing arithmetic and nothing is added at the end.
Both prices are on display before a customer reaches the counter, which is why almost nobody asks about it.
The terminal applies the right total. Your team keeps doing what they already do.
Program setup, signage, and terminal configuration are handled as part of onboarding rather than left to you.
Made-up numbers, shown so you can follow the arithmetic rather than take a claim on trust.
Those figures are invented but sit in a realistic range, and the math is 480 times 260, then 3.2 percent of the result. Real effective rates move with card mix, ticket size, and how much of your volume is keyed, so we quote from an actual statement instead of from a page like this.
Actual savings depend on your card mix, average repair order, and the program you choose. We will quote your specific number from a recent statement rather than a range from a website.
Some will ask. On repair orders the size most shops write, the question is almost always about the total rather than about the program.
Both prices sit on the estimate and on the sign at the counter, so the customer sees them when they approve the work and not when they reach for a card. Nearly every complaint about this program starts with somebody finding out at the end.
On a two thousand dollar job the difference is visible, and somebody will do the math out loud. The honest answer is that accepting cards costs the shop money and the posted price reflects it. Most customers accept that once and never raise it again.
A customer who cares about the number pays cash and pays the cash price. That is the entire point of posting both. In most shops the payment split barely moves, because people paying for a repair mainly want to be finished and gone.
Cajoon sends the messages a busy shop does not get to. Once it is configured it runs on its own.
The phone rings out because everybody is in a bay. Cajoon texts that caller within seconds asking what they need. The work you win back comes from people who would otherwise have dialed the shop down the road.
A short message goes out once the car has left, while the customer still remembers how the job went. Shops that ask every time end up with a page built from routine work rather than from their two worst days of the year.
Appointment and drop-off reminders go out by text with a confirmation the day before. A bay standing empty because somebody forgot is the most expensive hour on your schedule, and it is the easiest one to prevent.
Time and mileage follow-up for oil changes, state inspections, and the work a customer decided to put off. The message goes out when it comes due rather than whenever somebody remembers to pull a list.
An online application that takes about five minutes.
We confirm the program and finalize the rate sheet with you.
Your Clover devices arrive configured for your business.
Plug in, run a test ticket, and you are live.
Read the exit terms first. Some agreements carry an early termination fee, and a terminal lease is often a separate contract that survives the processing one. Send both documents with your statement. Sometimes the difference covers the fee inside a few months and sometimes it does not, and we will tell you which one you are looking at.
Both totals appear on the estimate and on the invoice, and the terminal applies the correct one based on how the customer pays. Your advisor calculates nothing. Counter and waiting room signage is part of setup, because the program depends on the customer seeing both numbers before they approve the work.
No. Estimates, inspections, parts ordering, and technician hours stay in the software your writers already know. We handle the card rail and the follow-up around it. If your system has a payment option built in, we will compare what it charges against what we can do and show you both numbers.
Not as a lender, and we are not going to pretend otherwise. We process the card and we can charge a stored card for a balance you agreed with the customer. Consumer financing for a four thousand dollar job is a separate product from a separate company. Plenty of shops run both alongside each other.
No. Payments collected more than twelve months ahead of delivering the work are not boardable, which almost never comes up in a repair shop. A deposit taken in March against a job in April is ordinary. If you are collecting on something a year or more out, tell us at application.
You get the notice and a window to respond. What decides it is the signed authorization, the approved estimate, and the record of any added work the customer okayed. Keep those three and most disputes go your way. We will show your advisor what to save and where the terminal record lives.
No sales call required to get a number. We read your most recent processing statement and tell you what you are actually paying, line by line.